TECH FAQ

Phone: (800) 454-7725
Email: tech@spalusa.com

General brushed axial fan operational guidelines can be found here(PDF file will open in a new window).

FAN & BLOWER SPECIFIC WARRANTY TERMS:
Fans and blowers are warrantied for 3 years (36 months) from the date of manufacture. Power window kits, power door lock kits and other 12V accessories are warrantied for 2 years (24 months) from the date of manufacture. Please be advised we do not mail hard copies of invoices.

RETURN POLICY:
SPAL warrants our products to be free from defects in material and workmanship for the following periods of time from date of sale to the original purchaser. This warranty does not apply to any product damaged by improper installation, accident, misuse, abuse, improper line voltage, fire, flood, lightning or other acts of God, or if the product was altered
or repaired by anyone other than SPAL.  Any returned out of date product will be disposed of 30 days after receipt unless instructed otherwise.

SPAL USA will not accept any returns without a return merchandise authorization number.  Returns must be clearly marked with the RMA # on the outside of the box and a copy of this RMA form must be included with the shipment.  The RMA form can be downloaded here (file will open in a new window).

Any return without a proper RMA# on the box may be refused. Return Authorizations are valid for 30 days (but not limited to) from the date of issuance. SPAL USA reserves the right to replace items of the same value or equivalency, if returned items are no longer available or have been discontinued. Standard return processing time from date of receipt is 15 working days. If the product returned is not SPAL’s, or is not covered by warranty, you will be notified as to your options.  Any product left unclaimed for a period of 30 days will be discarded.

All non-defective returned products may be charged a 25% RESTOCKING FEE and must have been purchased within the last 30 days. These items must be in perfect saleable condition or credit may not be given. All defective items can be either replaced or credited.  Please fill out this form as to which you prefer. Damage in shipping will VOID your warranty. SPAL USA is not responsible for items received damaged. Please only send the defective part(s) in question.  Do not include all parts and/or accessories.  Credit/replacement will only be extended to the warranty part(s) in question.

The RMA form can be found here or by clicking the PDF icon below.  Please complete and email to SPAL Tech Dept.





If you are an authorized SPAL dealer, you may call our tech department at (800) 454-7725 and request a Return Authorization number. No returns are accepted without prior authorization.
The short answer is no. Every fan SPAL manufacturers is individually balanced three times during the production process. Once a component (blade, shroud or motor) is damaged, it cannot be replaced and maintain the high level of performance and efficiency expected of SPAL products.
Yes, we do. Both UPS and LTL carriers can deliver overnight to all locations in the continental U.S. Two day and three day service is available as well.
In the fan VA number, the letter "A" or "S" identifies if a fan is a "pusher" or "puller" fan.  "A" = Puller and "S" = Pusher.  For instance, the 16" (30100357) fan VA number is "VA18-BP10/C-41S" indicating it is a "Pusher" fan model.  
A general guide to determining fan sizing can be found on our corporate website here.

Please note that unfortunately, not all fan models listed are available for aftermarket purchase. Please contact a SPAL sales representative at (800) 345-0327 to verify availability.

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