SALES FAQ

SPAL USA has minimum order requirements of at least $5k per year. If you are dealer please contact one of our distributors to purchase products

Please contact a SPAL representative at (800) 345-0327 for additional details and/or inquiries. 
You may place a retail order over the internet using our web store, or contact a SPAL dealer.

We apologize but SPAL USA does not sell retail over the phone and only services their wholesale accounts.
To place international orders, please call our sales department at (800) 345-0327 for assistance.
All orders are shipped via Fed Ex.
Yes we do. We offer Next Day, 2 day and 3 day options for orders placed by 1pm CST.
All orders received prior to 12 p.m. (Noon) (CST) will be shipped within three business days.  However, every effort will be made to get all orders out as quickly as possible.
Order confirmation is sent to you via e-mail automatically upon shipping. (You must provide a valid e-mail address for this service). The e-mail contains your order number and tracking information.
Our goal is to provide the fastest possible service to its customers. There is a good possibility that by the time you call to make a change or cancellation, your package will be already on its way.

In the event that your change is absolutely necessary, please contact our I.T. department at (515) 289-7030 as soon as possible. We will attempt to accommodate your needs.
The short answer is no. At SPAL, every fan is individually balanced three times during the production process. Once a component (blade, shroud or motor) is damaged, it cannot be replaced.
If your order arrives with obvious damage and you refused the shipment, notify us immediately by calling (800) 345-0327 and we will make arrangements to ship a replacement. If you accept the order, please contact us as well. Provide us with information about the damaged or missing product. (Product description and quantity)
In the event that you receive wrong merchandise or incorrect quantity, notify us immediately:

 • If you have the wrong product, please notify us by calling (800) 454-7725. You will be issued a Return Authorization Number and provided with instructions on what to do next in accordance with our return policy.

• If you have received a wrong quantity contact us by calling (800) 454-7725. We will investigate and resolve the problem as soon as possible.
Please contact your selling dealer for warranty.

If you purchased from direct on our webstore, any defective merchandise under the SPAL warranty may be returned, prepaid with return authorization. Please contact our technical department at (800) 454-7725 for further details.
The invoice is generated the same day the order is shipped. We fax or e-mail the invoice to the customer. If you do not receive your invoice within 5 days, please contact our sales department by calling (800) 345-0327. We will resend the invoice to your attention.  Please be advised we do not mail hard copies of invoices
C.O.D., Company check, Mastercard, Visa, Discover, American Express, or Net 30 day terms (pre-qualification prior to placing order required).
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